Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Introduction
At UpNComer Pte. Ltd. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web and mobile apps, and related services (collectively, the “Service”).
By using our Service, you agree to the practices described below.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact details
- Account credentials and profile information
- Payment and billing details (handled securely via third-party providers)
- Uploaded music files, metadata, images, and creative content
- Communications with our support or partnerships team
Usage Information
We automatically collect data on how you interact with our Service:
- Device information and IP address
- Browser type, operating system, and version
- Pages visited, features used, and session duration
- Referral sources and search terms
- General analytics and engagement data
How We Use Your Information
We use collected information for the following purposes:
- Providing, maintaining, and improving our Service
- Processing transactions and managing accounts
- Personalizing your experience and recommendations
- Sending important notices, updates, and support communications
- Analyzing usage trends to improve performance
- Detecting and preventing fraud or security threats
- Complying with legal obligations and enforcing our Terms
Third-Party Integrations & Data Sharing
We do not sell or rent your personal information.
We may share data only when necessary:
- Advertising & Analytics Partners: When you connect Meta (Facebook/Instagram), YouTube, TikTok, Spotify, Apple Music, or Feature.fm accounts, we access only what’s required for analytics, campaign automation, or link creation. Tokens are encrypted and never shared.
- Service Providers: Hosting (AWS, Vercel), payment (Stripe), communication, and analytics tools help us operate the platform.
- Business Transfers: In a merger or acquisition, your data may transfer under the same protections.
- Legal Requirements: When required by law or to protect user rights.
- With Consent: For any new or optional purposes.
AI & Data Analytics
We use AI systems such as Amplitude AI to provide personalized insights and recommendations.
- Data used for analytics is aggregated and anonymized.
- Your creative content is never used to train models without explicit consent.
- Insights are generated exclusively for your account and not shared across users.
User-Generated Content & Ownership
You retain full ownership of your music, artwork, and creative content.
By uploading material, you grant us a limited, revocable license to store, process, and display it only to deliver the Service.
We do not claim ownership or commercial rights over your works.
Advertising & Campaign Data
When using the Growth Engine module to run ads:
- We process campaign IDs, budgets, ad sets, and metrics
- We access audience parameters (age, gender, location, interests)
- Data is used solely to help you manage or analyze your campaigns
- We will never run or modify ads without your explicit authorization.
Data Retention
We retain data only as long as necessary to provide our Service or comply with obligations.
Music files, analytics data, and user records are deleted within 30 days of account closure, unless you request otherwise. You can request deletion anytime via support@upncomer.co.
International Data Transfers
Your data may be processed in Singapore, Canada, or the United States. We use recognized safeguards, such as Standard Contractual Clauses and PDPA compliance measures, to ensure equivalent protection across regions.
Data Security
We apply industry-standard security measures, including:
- End-to-end encryption and TLS protection
- Secure servers and restricted access
- Regular penetration testing and audits
- While no method of transmission is 100% secure, we continually improve our systems to protect your data.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate or outdated information
- Delete your data (“right to be forgotten”)
- Port your data to another provider
- Withdraw Consent for processing or marketing
Contact support@upncomer.co to exercise any of these rights.
We’ll respond within 30 days where required by law.
Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to improve your experience and analyze traffic. You can manage cookie preferences through your browser settings. Learn more in our Cookie Policy.
Children's Privacy
Our Service is not directed at children under 13.
We do not knowingly collect personal information from minors.
If you believe a child has submitted data, contact us immediately for removal.
Changes to This Privacy Policy
We may update this Policy periodically.
Changes will appear on this page with a revised “Last updated” date.
Material changes will also be communicated by email or in-app notification.
Continued use after updates means acceptance of the revised Policy.